We will confirm your order and send tracking as soon as your products have shipped. Rolls of synthetic grass have to be shipped by Freight Companies if they are larger than 15 by 5. Shipping by freight to residential locations is expensive. If at all possible we suggest shipping to a freight terminal you pick up the rolls there. Freight companies will give you a window time frame for a delivery and you need to call and confirm delivery once you receive tracking information and bill of lading. You are responsible for coordination with freight companies and any fees that incur due to missed deliveries.
All Major Credit Cards
Do you take phone orders?
Normally we do not accept phone orders. We need electronic records of what products you request so what you order is what we send to you. If you are having trouble with the web store, please do not hsitate to call and we will walk you through the order process.
Creases and Roll Marks upon delivery
During shipping, creases of the backing of turf can occur. This is less of a problem with SEALTuft than urethane, but it still occurs. Creases on a roll of turf are not a reason for returns or denials of delivery. Crease issues can be resolved during installation and over time all creases will go away. We have installed artificial turf in Europe, the Caribbean and all across the U.S for over 2 decades, our experience is that creases in turf will happen and this issue can be resolved in the field during installation.
Order Cancellation and Returns
Shipping artificial turf with freight companies is expensive and restocking product is also expensive.
Once orders are placed, payment has been received and turf has been shipped, all sales are final. If some extreme circumstance arises and you need to return products, the restocking fee is 25% plus the freight costs. We set up return freight and credit your account the difference in your order and the 25% restocking fee and the return freight costs after the product has returned in original condition to our location of choice. This is all very expensive and 100% satisfaction is our goal. When dealing with freight companies and numerous other factors as it pertains to installing artificial turf issues occur beyond our control and your control. As your partner in the artificial turf business, we do all we can before shipment to ensure your order will be delivered on time and in tact. Since the late 1990's we have worked in many places with all types of installations and understand what is needed from a turf partner and supplier. We do all we can to help with your orders, your project and your business.
Orders for delivery outside of the USA will need to set up your own forwarding and freight. We do not set this up for you and do not accept the burden of delivery of turf. You will need to contact a forwarding company directly and contract with them. We provide digital photos, copies of ID's and Signatures from the freight company that makes the pickup. This also protects you the customer because you are dealing directly with the forwarding and freight company and not relying on us the 3rd party. Our experience also shows this is the cheapest way to ship orders internationally.